Broadcasting Life

here's why i love online services

a phone call between me and one of BSU's students:

me: "online services, this is andi"

caller: "hi, i misplace my pin number so many times, and i need to reset it so i can register for classes"

"online courses?"

"no, i don't take online courses"

"well, this is where you call for help with online courses"

"is this webct?"

"yes it is"

"well, don't you reset passwords?"

"for online courses we do"

"i know i called you guys before to reset my password"

"maybe for online courses"

"i've never taken an online course"

"would you like me to transfer you over to records? i believe they deal with the isrs system and resetting passwords"

"look, i talked to you guys before, i called webct and they reset my password so i could register for courses. i need to get there so i can get transcripts and grades"

"webct is a program for online courses, it's what the online courses are run in, it has nothing to do with transcripts and grades"

"is shannon avery there?"

"she is"

"she's who i talked to before, i wouldn't just pull that name out of no where"

"i'm sorry but she's busy right now"

"can i please talk to her? she's who fixed this last time"

"hold on a sec"

at this point i go to see what shannon is up to, seeing she's on the phone, i quickly let go of my frustration to jeff, telling him the story, he laughs and i go back to the phone.

"i'm sorry, shannon is on the phone right now"

"who am i talking to?"

"andi"

"andi? well, i know this is what i did last time"

"i can transfer you to records, we just deal with online courses"

"fine do that, i just don't want to be going in loop holes"

so i did. gladly. seriously, do you think i just sit here and make things up to you on the phone? you called me asking for help and i provided it so just accept it! seriously! and the fact that she wanted to talk to shannon? that would have been another person in the loop hole! some people...i swear...they amaze me.